Complaints Procedure

Effective from 14 February 2025

1. General Provisions

This complaints procedure governs the process for exercising rights from defective performance for digital services and any goods provided in connection with the operation of the JM Web Development website.

2. Filing a Complaint

A complaint can be filed without undue delay after discovering the defect.
Contact: business@jmwebdevelopment.eu, phone: +420 725 356 755.
Please provide the order/service identification and a description of the defect.

3. Returning Goods

If physical goods are part of the order, they can be returned within 14 days of receipt without giving a reason, undamaged and in original packaging. We return funds within 14 days of receiving the returned goods.

4. Refund

In the event of a justified complaint, a reasonable discount, re-provision of the service, or a refund of the amount paid will be provided, depending on the nature of the defect and mutual agreement.

5. Service Cancellation

• Cancellation before performance starts: 100% refund.
• Cancellation after performance starts: proportional part according to the scope of the service already provided.
• Cancellation after service provision: no right to refund, unless a defect in performance is proven.

6. Operator and Contacts

JM Web Development s.r.o., ID: 23048611, Data box: ga9qvrq, Share capital: 10,000 CZK – Non-VAT payer
Company registered under file number C 382414/MSPH by the Municipal Court in Prague
Address: Roháčova 145/14, Žižkov (Prague 3), 130 00 Prague, Czech Republic
Contact email: business@jmwebdevelopment.eu